Customer Service / Sales Executive at AA Rescue

About the Role

We are seeking a qualified Customer Service & Sales Executive to join our team. In this role, you will manage customer interactions across multiple channels while driving sales growth and building lasting client relationships.

Key Responsibilities

• Handle inbound and outbound customer inquiries via phone, email, and chat
• Provide accurate information about products and services, and resolve customer issues promptly
• Build and maintain strong client relationships to encourage repeat business
• Identify customer needs and recommend suitable products or services
• Meet and exceed monthly and quarterly sales targets
• Prepare and deliver sales presentations and product demonstrations
• Maintain records of customer interactions, transactions, and feedback
• Collaborate with internal teams (marketing, operations, finance) to ensure seamless service delivery
• Monitor market trends and competitor activities to identify new business opportunities

Required Qualifications

• Bachelor's Degree in Business Administration, Marketing, or related field (preferred)
• Minimum 2–3 years of proven experience in customer service and/or sales
• Proficiency in CRM software and MS Office Suite

Essential Skills

• Excellent communication and interpersonal skills
• Strong negotiation and persuasion abilities
• Ability to multitask, prioritize, and manage time effectively
• Positive attitude with resilience and problem-solving mindset