Customer Service Representatives

About the Role

Beveledge Interior Designs, a reputable organization in Lagos, Nigeria, is seeking a dedicated Customer Service Representative to join our team. You will work alongside our sales team to ensure customers have exceptional experiences throughout the pre- and post-sales process, helping position Beveledge Designs as a major player in the Nigerian furniture industry.

Core Responsibilities

• Service customers seeking assistance with pre-order inquiries, including product information, marketing campaigns, and identifying upsell opportunities using our online customer service platform
• Address post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and problem resolution
• Meet customer satisfaction, efficiency metrics, and issue resolution targets while exceeding customer expectations, building loyalty, and identifying sales opportunities
• Project a professional company image through phone, chat, and email interactions
• Recognize, document, and alert supervisors to trends identified in customer calls
• Generate and monitor performance reports to achieve higher customer satisfaction scores
• Uphold high customer service standards consistently
• Perform additional job-related duties as assigned, including processing calls or emails during high-demand periods

Requirements

• Freshdesk experience or equivalent required
• Excellent communication skills, both written and verbal
• 2+ years of sales experience in a related field (preferred)
• Proven track record working successfully in a high-volume environment
• Strong analytical and creative problem-solving abilities
• Familiarity with current e-commerce trends (preferred)
• Experience in furniture and retail industries (preferred)
• Regular and reliable attendance