Customer Service Representative (CSR) at ORIKI Group

Position Overview

We are looking for a smart, proactive, and customer-focused Customer Service Representative (CSR) to join our growing team. This position offers a great opportunity for career growth in a dynamic hospitality environment.

The ideal candidate must have a passion for creating excellent customer experiences and the ability to thrive in a fast-paced environment.

Key Responsibilities

• Deliver exceptional customer service and ensure a positive client experience
• Handle client inquiries, appointments, and feedback promptly and professionally
• Collaborate with the spa and operations team to ensure smooth daily service flow
• Maintain accurate records of bookings, payments, and customer interactions
• Uphold the company's standards of professionalism, hospitality, and client care

Required Qualifications

• Minimum of 2 years' experience in a customer service or front desk role, preferably in hospitality, wellness, or retail
• Excellent communication, interpersonal, and problem-solving skills
• Strong attention to detail and ability to multitask effectively
• Proactive, well-organized, and a team player
• Willingness to work weekends as part of a rotation schedule (off days may fall on weekdays)

Compensation

N140,000 per month (Net)

Location

Lagos, Nigeria