Customer Service Representative at Sudo Africa

About the Role

A reputable organization seeks a dedicated individual for the position of Customer Service Representative. In this role, you will be the primary point of contact for customers, providing support across multiple channels and ensuring exceptional service delivery.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media
• Provide accurate information about the company's fintech products, services, and policies
• Assist customers with onboarding, troubleshooting, and transaction-related issues
• Escalate complex cases to the appropriate departments while ensuring timely resolution
• Maintain accurate records of customer interactions in the CRM system
• Gather feedback and insights from customers to help improve service delivery and product development
• Meet individual and team performance targets, including response time, resolution rate, and customer satisfaction
• Educate customers on self-service options and promote product features where relevant

Requirements

• Bachelor's degree in Business, Communications, or a related field (HND acceptable)
• 1–2 years of experience in customer service, preferably within fintech, banking, or technology
• Excellent communication skills (oral and written) with strong active listening abilities
• Strong problem-solving and conflict resolution abilities
• Proficiency in Microsoft Office Suite and familiarity with CRM and ticketing systems
• Ability to multitask, prioritize, and manage time effectively
• Enthusiasm to learn about fintech products and services
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• High level of professionalism, patience, and empathy

Location

Lagos, Nigeria