Customer Service Representative at ETC Workforce Services Limited

Job Summary

An established company is recruiting a Customer Service Representative to work remotely and provide exceptional support to clients. You will ensure smooth communication and efficient resolution of inquiries related to logistics operations, while handling client interactions, tracking shipments, and collaborating with the operations team to deliver excellent customer experiences.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online platforms
• Track and monitor shipments, providing timely updates to clients
• Resolve customer issues and escalate complex cases when necessary
• Maintain accurate records of customer interactions in the CRM system
• Coordinate with operations and dispatch teams to ensure timely deliveries
• Collect and relay customer feedback to improve service delivery

Requirements

• Bachelor's Degree or equivalent experience in Business, Logistics, or a related field
• 1 - 2 years of customer service experience (logistics/supply chain preferred)
• Excellent communication and problem-solving skills
• Strong organizational skills and attention to detail
• Proficiency in MS Office tools and CRM/customer support software
• Ability to work independently and manage tasks remotely