Customer Service Representative at Clinix Healthcare Nigeria

Job Responsibilities

• Attend to patients and clients promptly with a friendly and professional attitude
• Handle inquiries via phone, email, and in-person communication
• Provide accurate information on services, appointments, and processes
• Assist with patient registration, billing guidance, and service scheduling
• Manage complaints and escalate unresolved issues appropriately
• Maintain proper documentation and ensure confidentiality of patient information
• Support daily administrative operations as required

Requirements & Qualifications

• Minimum OND/HND/BSc in any relevant field
• At least 1–2 years of experience in customer service, preferably in healthcare or the service industry
• Strong communication and interpersonal skills
• Proficiency in computer use (MS Word, Excel, and CRM tools)
• Excellent command of spoken and written English
• Ability to multitask, work under pressure, and maintain professionalism
• Customer-oriented mindset with a positive attitude

Key Skills

• Active listening
• Problem-solving
• Emotional intelligence
• Time management
• Conflict resolution
• Attention to detail
• Teamwork and adaptability