Customer Service Representative

A dynamic team is expanding and looking for the right talent. Key Responsibilities: - Attend to walk‑in and call‑in customers politely and professionally. - Provide accurate information on services, prices and delivery timelines. - Open shipments, prepare waybills and ensure correct customer details are captured. - Follow up with warehouse/drivers on shipments and give timely feedback to customers. - Handle basic customer complaints or escalate when necessary. - Keep records of daily transactions and support basic branch reports. Requirements: - OND/HND/B.Sc. in any field with 1–2 years’ experience in customer service, front desk, or a related role (logistics/retail/hospitality is an advantage). - Good communication and interpersonal skills. - Basic computer skills (WhatsApp, email, simple Excel/data entry). - Must live close to the branch location in Benin and be willing to work fully onsite, including Saturdays.