Customer Service Representative

An exciting opportunity has arisen for a motivated professional. Key Responsibilities: - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions, create and process customer accounts and file documents. - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service team sales targets and quotas. - Follow communication procedures, guidelines and policies - Document knowledge in the form of solution articles. Requirements: - BSc / HND in a relevant field related to your preferred role - Must have at least 1 year experience in chosen role - Minimum of Second Class Lower - Must have completed NYSC - Must be 28 years old or younger - Must reside within Gbagada and its environs. - Must be innovative and possess problem solving skills - Familiarity with social media platforms - Must be available to resume immediately. Salary N80,000 - N100,000 Monthly.