Customer Service Representative

An exciting opportunity has arisen for a motivated professional. Key Responsibilities: - Respond promptly and professionally to enquiries via email, phone, and messaging platforms - Provide accurate information about courses, schedules, fees, and company policies - Handle student registrations, payments, and administrative documentation - Follow up with prospective clients and maintain customer records - Manage class scheduling and communicate updates to students - Address and resolve customer concerns in a professional and timely manner - Maintain confidentiality of student and company information - Perform other administrative duties as assigned Requirements: - First class or Second class upper in Business Administration, Communications, or related field - 1–3 years of experience in customer service or administrative roles (experience in education industry is an advantage) - Excellent written and verbal communication skills - Strong organizational and multitasking abilities - Professional, patient, and customer-focused attitude - Proficient in Microsoft Office and basic administrative systems - Ability to work independently and as part of a team