Customer Service / Relations Manager

Position Overview

Join a leading organization as a Customer Service & Relations Manager. In this role, you will oversee the company's customer service operations and build strong, long-term relationships with clients. You will ensure that customers receive exceptional service, manage feedback effectively, and drive business growth through enhanced client satisfaction.

Key Responsibilities

• Oversee and manage all customer service operations
• Build and maintain strong, long-term client relationships
• Identify and implement process improvements to enhance service delivery
• Generate reports and analyze customer service metrics and analytics
• Lead and manage customer service teams

Required Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field
• Minimum 5 years of experience in customer service, client relations, or account management
• Proven track record in improving customer satisfaction and loyalty
• Professional certifications in Customer Service Management or CRM systems (advantageous)
• Experience in manufacturing, FMCG, polymer, or industrial sectors (preferred)

Required Skills

• Excellent communication, negotiation, and problem-solving skills
• Strong leadership and team management abilities
• Proficiency in CRM software, Microsoft Office, and customer service analytics tools
• Ability to handle high-pressure situations and resolve conflicts effectively
• Strong analytical and reporting skills

Additional Requirements

• Must not be more than 45 years of age at the time of application