Customer Service Officer at PGE Travels and Education Consulting

About the Role

An exciting opportunity has arisen for a motivated professional to join PGE Travels and Education Consulting in Lagos, Nigeria.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and in person
• Provide accurate information on travel packages, educational programs, and consulting services
• Assist clients with bookings, applications, documentation, and payment processes
• Handle customer complaints and provide effective solutions to ensure satisfaction
• Maintain detailed and up-to-date client records in the company database
• Coordinate with internal teams to ensure timely service delivery and client follow-up
• Support marketing and administrative activities when required
• Uphold a professional and friendly company image in all interactions

Requirements

• Bachelor's degree in Business Administration, Customer Service, Tourism, or a related field
• Previous experience in customer service or client relations (experience in travel or education is an advantage)
• Excellent communication and interpersonal skills
• Strong problem-solving ability and attention to detail
• Proficiency in Microsoft Office and CRM software
• Ability to multitask and manage time effectively in a fast-paced environment
• Positive attitude, teamwork, and commitment to delivering outstanding service