Customer Service Officer at Majeurs

About the Role

We are looking for a Customer Service Officer who will be the voice and face of our brand — the person who ensures every customer interaction is handled with excellence, empathy, and precision.

This role goes beyond answering calls or replying to messages. You will own the customer experience from first inquiry to final delivery, managing all inbound and outbound communications, ensuring seamless order finalization, and keeping our clients informed, satisfied, and coming back.

You'll collaborate closely with our sales, production, and logistics teams to deliver exceptional service — combining warmth with operational efficiency.

Key Responsibilities

• Handle all customer inquiries across multiple channels (WhatsApp, phone, email, Instagram DMs, showroom)
• Manage end-to-end order finalization — from quotation and confirmation to coordination with operations for delivery
• Maintain detailed customer records and follow-ups using CRM tools and internal systems
• Send proactive updates on production status, delivery timelines, and order progress
• Manage complaints and escalations calmly, ensuring every issue ends with a satisfied customer
• Liaise with production, logistics, and finance teams to ensure smooth order fulfillment
• Track customer feedback and recurring issues to propose process improvements
• Provide weekly summaries of inquiries, orders closed, and customer feedback trends

About You

• Bachelor's Degree in Business, Communications, or related field (preferred)
• 3+ years of experience in customer service, preferably in retail, furniture, or a design/luxury brand
• Strong verbal and written communication skills — articulate, empathetic, and professional
• Highly organized, detail-oriented, and comfortable managing multiple conversations simultaneously

Location

Lagos, Nigeria