Customer Service Officer

A reputable organization seeks a dedicated individual for this role. Position Overview: - One of our clients in the Beauty industry is seeking a courteous, customer-focused Customer Service Officer to manage client interactions, support sales processes, and ensure an excellent customer experience. Key Responsibilities: - Attend to customer inquiries, complaints, and requests professionally - Process orders and follow up on customer transactions - Maintain accurate customer records and feedback logs - Provide product information and basic recommendations to customers - Support walk-in and online customers effectively - Escalate complex issues when necessary - Collaborate with sales and operations teams to improve service delivery - Ensure a positive brand image at all customer touchpoints. Requirements: - Minimum of OND / NCE qualification - 1 – 3 years experience in customer service or retail (beauty industry experience is an advantage) - Excellent communication and interpersonal skills - Good listening and problem-solving abilities - Basic computer and record-keeping skills - Friendly, patient, and professional attitude - Ability to work on-site and handle multiple customers.