Customer Service Intern at CarpartsNigeria Automobile Limited

Job Summary

We are seeking a friendly, smart, and customer-focused Customer Service Representative Intern to join our dynamic and expanding team. This role is ideal for students or recent graduates who want hands-on experience in customer support, communication, and business operations. The intern will assist in handling customer inquiries, resolving complaints, and supporting daily customer service activities.

Key Responsibilities

• Respond to customer inquiries via phone calls, WhatsApp, email, and social media
• Provide accurate information about products and services
• Assist in processing customer orders and follow-ups
• Handle basic customer complaints and escalate complex issues when necessary
• Maintain proper customer records and documentation
• Support the sales and operations team with customer-related tasks
• Ensure customers receive timely updates on orders and deliveries
• Uphold company professionalism and customer satisfaction standards

Requirements & Qualifications

• Good communication skills (written and verbal)
• Friendly attitude with strong customer service skills
• Basic knowledge of computer usage (Microsoft Word, Excel, or Google tools)
• Ability to work as part of a team
• Willingness to learn and take instructions
• Good time management and organization skills

What You Will Gain

• Real-life work experience in customer service
• Training and mentorship
• Improved communication and professional skills
• Opportunity for full-time employment based on performance