Customer Service & Engagement Officer at Tamak Logistics

About the Role

Tamak Logistics is seeking a qualified Customer Service & Engagement Officer to join our team in Lagos, Nigeria. You will be responsible for delivering exceptional customer experiences across multiple communication channels while supporting our logistics operations.

Key Responsibilities

• Respond promptly to customer messages across all communication channels
• Provide accurate delivery and pricing information to customers
• Coordinate order fulfillment and maintain a 90% delivery success rate
• Track deliveries and provide regular updates to customers
• Follow up with existing and bulk clients to ensure satisfaction
• Ensure all customers complete required payments
• Escalate suspicious activity or policy violations to management
• Support workflow improvements and technology adoption initiatives

Requirements

• Bachelor's degree (BSc), Higher National Diploma (HND), or Master's degree (MSc) in any field
• Must reside in Lagos
• Preference for candidates located near Surulere/Yaba areas

Required Skills & Competencies

• Excellent communication skills
• Strong customer service orientation
• Ability to multitask and work effectively under pressure
• Problem-solving and conflict resolution skills
• Familiarity with WhatsApp Business or CRM systems (advantageous)

Compensation

N70,000 - N100,000 per month