Customer Service Associate at Lily Hospitals Limited

About the Role

We are seeking a Customer Service Associate to join our dynamic team. The ideal candidate will be responsible for managing health information systems and providing exceptional customer service to patients, visitors, and medical staff.

Key Responsibilities

• Manage and maintain health information databases, ensuring accuracy, confidentiality, and compliance with regulations
• Retrieve and compile medical records for patient care, research, and legal purposes
• Process patient admissions, transfers, and discharges by accurately updating records and documentation
• Collaborate with medical staff and other departments to ensure efficient information flow and resolve inquiries
• Assist patients and visitors by providing information, guidance, and support regarding health records and administrative processes
• Handle inquiries via phone, email, and in-person interactions in a courteous and professional manner
• Educate patients on accessing and understanding their health information while maintaining confidentiality and privacy

Requirements & Qualifications

• Minimum OND qualification in a relevant field
• 1–3 years of relevant work experience
• Proven experience in health information management and customer service in a healthcare setting
• Strong communication, interpersonal, and problem-solving skills
• Knowledge of medical terminology and patient privacy laws
• Ability to multitask, prioritize, and work efficiently in a fast-paced environment
• Must reside in Warri, Delta State or its environs

Benefits

• Competitive salary based on experience
• Health insurance and benefits package
• Opportunities for career growth and professional development
• Supportive and collaborative work environment