Customer Service Assistant at Mama Cass

Job Overview

An exciting opportunity has arisen for a motivated professional to join our team. In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge.

Key Responsibilities

• Greet customers warmly and answer questions about menu items
• Take and process food and drink orders accurately
• Ensure customers receive their orders correctly and promptly
• Handle payments using POS systems and issue receipts
• Maintain cleanliness of the service counter and dining area
• Assist with packing takeout and delivery orders neatly
• Resolve customer complaints or escalate to a supervisor when needed
• Restock service items such as napkins, cutlery, and takeaway packaging
• Follow health, safety, and hygiene regulations
• Support team members during peak hours for smooth operations
• Actively promote products and upsell to increase customer spend

Qualifications

• Minimum of OND or equivalent qualification
• Basic computer and mathematics knowledge (advantageous)
• Minimum of 1 year experience in a customer service, sales, food service, retail, or hospitality role
• Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion

Core Competencies

• Clear communication
• Basic math and transaction handling
• Attention to detail
• Customer-focused mindset
• Sales and persuasion skills
• Multitasking and time management

Behavioral Traits

• Polite and friendly demeanor
• Team-oriented approach
• Calm and patient under pressure
• Willing to learn
• Neat and well-groomed appearance