Customer Service Assistant

This vacancy presents a chance to join a leading organization. Position Overview: - In this role, you will be responsible for attending to customers, taking orders, and ensuring a pleasant dining experience through prompt service, professionalism, and product knowledge. Key Responsibilities: - Greet customers warmly and answer questions about menu items. - Take and process food and drink orders accurately. - Ensure customers receive their orders correctly and promptly. - Handle payments using POS systems and issue receipts. - Maintain cleanliness of the service counter and dining area. - Assist with packing takeout and delivery orders neatly. - Resolve customer complaints or escalate to a supervisor when needed. - Restock service items like napkins, cutlery, and takeaway packaging. - Follow health, safety, and hygiene regulations. - Support team members during peak hours for smooth operations. - Actively promote products and upsell to increase customer spend. Required Qualifications: - Basic computer & Mathematics knowledge is an advantage. Experience: - Customer service or sales-related role, preferably within food service, retail, or hospitality. - Demonstrated ability to interact professionally with customers and drive sales through upselling or product promotion. Core Competencies: - Clear communication - Basic math and transaction handling - Attention to detail - Customer-focused mindset - Sales and persuasion skills - Multitasking and time management Behavioral Traits: - Polite and friendly - Team-oriented - Calm and patient under pressure - Willing to learn - Neat and well-groomed appearance.