Customer Service and Social Media Manager at Elvaridah

Position Overview

An established company is seeking a highly motivated and versatile professional to oversee both customer service operations and social media management. The ideal candidate will ensure excellent customer experiences while building and maintaining a strong online presence for the brand.

Key Information

• Location: Osogbo, Osun State, Nigeria
• Employment Type: Full-time

Customer Service Responsibilities

• Lead and manage customer service operations across multiple channels (phone, email, chat, social media)
• Handle escalated customer issues with professionalism and timely resolution
• Develop and implement customer service policies, processes, and KPIs to improve satisfaction
• Train, supervise, and motivate customer service representatives
• Gather customer feedback and provide insights to improve products, services, and processes

Social Media Management Responsibilities

• Develop and execute social media strategies to increase brand awareness, engagement, and conversions
• Manage content creation, posting schedules, and community engagement across platforms (Instagram, Facebook, Twitter/X, LinkedIn, TikTok)
• Monitor trends, track analytics, and prepare performance reports for campaigns
• Respond to customer inquiries and complaints on social media in line with brand voice
• Collaborate with marketing and design teams to ensure cohesive brand messaging

Required Qualifications

• Bachelor's degree in Communications, Marketing, Business Administration, or related field
• Proven experience in customer service management and social media management (2+ years preferred)
• Strong communication, problem-solving, and interpersonal skills
• Proficiency with CRM tools (e.g., Zendesk, Freshdesk) and social media management tools (e.g., Hootsuite, Buffer, Meta Business Suite)
• Ability to multitask, work under pressure, and deliver measurable results
• Creative mindset with a passion for customer satisfaction