Customer Service Agent at Estuary Business Solutions (EBS)

About the Role

A dynamic team is expanding and looking for the right talent to join as a Customer Service Agent.

Key Responsibilities

• Maintain updated knowledge of all products and services to provide adequate education and information to customers
• Cross-sell other products and services to enhance customer value
• Make product and service suggestions tailored to meet customers' specific needs
• Promptly respond to and attend to customer questions and requests
• Provide information to resolve customer issues effectively
• Obtain necessary information from customers to adequately process their requests
• Document important customer information for future reference
• Collect and record customer feedback and information, and share with appropriate departments and team members
• Generate interest in new products or services and connect customers with salespeople when required
• Foster and maintain relationships with customers to improve retention rates
• Perform mathematical calculations regarding sales and inventory
• Prepare daily, weekly, and monthly reporting of activities and tasks
• Attend all required customer service-related meetings
• Complete other tasks as instructed by management