Customer Service Agent at ConSol Limited

Job Summary

We are seeking a proactive and articulate Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, social media, and in-person interactions
• Maintain a professional, positive, and customer-focused attitude at all times
• Provide accurate information about products, services, and policies
• Resolve customer complaints efficiently and escalate issues when necessary
• Maintain records of customer interactions, feedback, and transactions
• Follow up on customer requests to ensure timely resolution
• Support the sales and operations team with customer-related tasks
• Ensure compliance with company procedures and service standards

Required Qualifications

• OND, HND, or B.Sc in any discipline
• 0–2 years of experience in customer service or related role
• NYSC members are welcome to apply
• Must reside within Mushin, Oshodi, Ilupeju, or Gbagada axis for proximity to work

Required Skills

• Excellent communication and interpersonal skills
• Clear diction and eloquence
• Basic computer proficiency (Microsoft Office and internet usage)
• Strong problem-solving skills and attention to detail

Preferred Skills

• Good telephone etiquette
• Ability to handle difficult customers with patience
• Willingness to learn and adapt in a fast-paced environment