Customer Relationship Management, CRM Executive at Devtek

Role Overview

We are seeking a proactive and experienced Customer Relationship Management Executive to join our team. The ideal candidate will manage client databases, nurture relationships, ensure customer satisfaction, and drive sales strategies.

Key Responsibilities

• Build and maintain strong relationships with clients
• Handle customer inquiries and resolve issues promptly
• Develop strategies to improve customer experience and loyalty
• Collaborate with internal teams to ensure service delivery meets client expectations
• Prepare reports on customer feedback

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• Minimum of 2–3 years of experience in customer relationship management
• Excellent communication and interpersonal skills
• Strong problem-solving and organizational abilities
• Proficiency in Microsoft Office tools

Work Location

• Lekki, Lagos
• Ibadan