Customer Relations & Sales Officer at The Startup Place Limited

About the Role

An established company is recruiting for a Customer Relations & Sales Officer to join their team. In this position, you will serve as a key point of contact for customers while driving sales growth and building lasting business relationships.

Key Responsibilities

• Serve as the first point of contact for customers through phone, email, or in-person interactions
• Handle customer inquiries, complaints, and requests promptly and professionally
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Promote and sell company products and services to new and existing customers
• Develop and implement basic marketing strategies to attract new clients and retain existing ones
• Collaborate with the sales and marketing team to meet and exceed monthly sales targets
• Keep accurate records of customer interactions, feedback, and transactions
• Follow up with customers to ensure satisfaction and encourage repeat business
• Monitor market trends and competitor activities to identify new business opportunities
• Prepare regular reports on customer feedback, sales performance, and marketing activities

Required Qualifications

• Minimum of OND / HND / B.Sc in Marketing, Business Administration, or related field
• Proven experience in customer service, sales, or marketing roles

Required Skills

• Strong communication, interpersonal, and negotiation skills
• Good problem-solving and conflict-resolution abilities
• Ability to work independently and as part of a team
• Proficiency in MS Office and social media marketing tools
• Customer-focused mindset with a passion for sales and relationship building

Location

Lagos, Nigeria