Customer Relations Officer

About the Role

This position offers a great opportunity for career growth. We're looking for a passionate and customer-focused professional who can act as the first point of contact for customers by selling and promoting the organization's products, responding to inquiries, resolving complaints, and ensuring customer satisfaction, while also identifying opportunities for upselling and supporting overall sales efforts.

Key Responsibilities

• Serve as the initial point of contact through phone, email, chat, or in-person interactions
• Respond to customer inquiries related to products, orders, and complaints
• Identify and generate sales leads, including upselling and cross-selling opportunities during customer engagements
• Accurately record all customer interactions in CRM or internal tracking systems
• Work closely with departments such as sales and logistics to resolve complex customer issues
• Deliver product information, troubleshoot basic concerns, and escalate issues when needed
• Share insights on customer behavior and trends, recommending improvements to enhance processes
• Adhere to communication guidelines while consistently representing the brand in a positive manner
• Maintain cleanliness throughout the store and adhere strictly to food safety regulations
• Use POS systems efficiently while delivering friendly and prompt customer service

Requirements

• Higher Education Diploma or equivalent; further education is a plus
• 3 years of relevant experience

Essential Skills

• Multitasking, adaptability, and time management
• Strong telephone etiquette and customer service excellence
• Proficiency with technological tools and POS systems
• Exceptional communication abilities with strengths in empathy, active listening, and conflict resolution
• Highly developed problem-solving skills and keen attention to detail
• Organization and scheduling abilities
• Professionalism with a strong focus on quality
• Enthusiastic and customer-oriented approach