Customer Experience & Sales Executive at Theshopthera

About the Role

We're looking for a smart, organized, and customer-driven individual to join our team. If you love engaging with people, closing sales, and keeping operations running smoothly, this role is perfect for you.

Key Responsibilities

• Respond to walk-in and online customer inquiries, messages, and complaints quickly, clearly, and professionally
• Actively prospect new customers and convert leads into sales
• Follow up with prospective buyers to drive conversions
• Package orders neatly and ensure accurate order fulfillment
• Follow up with customers until satisfaction is achieved
• Update customers on new arrivals and important store events
• Keep accurate sales and order records

Ideal Candidate

• Customer-focused and people-oriented
• Strong organizational and attention to detail
• Excellent communication skills
• Sales-driven with ability to close deals
• Proactive and solution-oriented approach