Customer Experience / Logistic Officer (Fashion)

Position Overview

The Logistics Officer ensures the smooth movement of garments, materials, and client deliveries between the production site, showroom, and customers. This role manages logistics partners, controls transportation costs, and guarantees timely, professional deliveries while supporting onsite client service and upholding the brand's premium standards.

Key Responsibilities

• Negotiate with carriers and logistics partners (DHL, bus companies, dispatch riders, etc.) to secure the best rates and services
• Manage customer orders and ensure timely, accurate deliveries, working closely with the customer service team
• Plan, track, and oversee all product movements from the production site to the showroom and to clients
• Identify opportunities to optimize logistics processes, reduce costs, and improve efficiency while maintaining quality standards
• Provide regular reports on deliveries, transportation performance, and costs to management
• Attend to clients who visit the showroom, ensuring a positive and professional experience
• Maintain accurate documentation of deliveries, returns, and inventory transfers
• Collaborate with the Office Assistant and Head of Customer Experience to ensure alignment in stock management and client orders
• Continuously seek ways to streamline logistics workflows and enhance customer satisfaction
• Represent the company positively and professionally at all times
• Ensure all communication and interactions align with the company's brand voice, values, and service excellence standards

Required Qualifications & Skills

• Bachelor's degree in Logistics, Business Administration, Public Relations, Mass Communication, or a related field
• Minimum of 2–3 years' experience in logistics, supply chain, or operations (fashion/retail experience is a plus)
• Strong negotiation, communication, and interpersonal skills
• Knowledge of quality control standards