Customer Care Executive (Oyo) at Ruth & Roots Ltd

About the Role

A Customer Care Executive at Ruth & Roots acts as a liaison between the organisation and its clients. In this position, you will provide products and services information, answer questions, and resolve any emerging client-based problems with accuracy and efficiency.

About You

The best Customer Care Executives are genuinely excited to help customers. You are patient, empathetic, and passionately communicative. You love to talk and understand the value of good communication skills. You can put yourself in your customers' shoes and advocate for them when necessary.

The ideal candidate is someone who is social media savvy with a medical or healthcare background.

Key Responsibilities

• Act as the point of contact both physically and virtually between the company and customers, guiding and recommending the best products and services for each client's needs
• Provide correct information about the company's products and services to prospective and new clients
• Ensure customers' satisfaction with products and services by resolving complaints and enquiries
• Follow up with customers via phone, social media, or email to confirm purchase satisfaction
• Perform upselling and cross-selling of products and services to customers
• Work with team members and other departments to find the most effective solutions to problems
• Escalate customers' concerns, complaints, and feedback when necessary and appropriately
• Follow communication procedures, guidelines, and policies
• Keep records of customers' interactions, confirm customers' payments, and place customers' orders
• Promote products effectively and engage customers in a friendly manner
• Assist customers with product inquiries

Required Skills and Attributes

• Customer-focused with a positive attitude and a passion for helping people
• Strong problem-solving abilities and capacity to remain calm under pressure
• Excellent communication skills
• Social media proficiency
• Medical or healthcare background (preferred)