Corporate Services Officer at Eye Foundation Hospital

Job Summary

This position offers a great opportunity for career growth. The role will support and implement activities to generate and improve revenue growth, profitability, and impact for the organization with a focus on Health Maintenance Organizations (HMOs) and Corporate Organizations.

This role is critical to building strong relationships, visibility, and brand awareness of the organization among corporate organizations, health maintenance organizations, and other stakeholders.

Key Responsibilities

• Support the creation and effective management of new and existing client partnerships (HMOs and Corporate organizations) and improve the company's business network for improving sales opportunities
• Ensure proper engagement with clients to promptly attend to their needs in the interest of the company on both the front end and back office
• Ensure customer satisfaction through proactive engagement with clients and responsiveness to their needs on both the front end and back office
• Deepen and grow existing client relationships by working alongside other team members to inform and educate internal and external stakeholders on the value of the company
• Manage Requests for Information (RFIs) and Partnership Requests and Proposals under guidance of the head of the department
• Ensure adequate and up-to-date information on clients is available to all units to guarantee seamless service delivery
• Ensure compliance with standard processes for client onboarding, securing approvals for treatment, and submission of invoices and bills to ensure prompt payment recovery
• Maintain effective, timely, and consistent communication between the company and its key clients while ensuring alignment of expectations and client retention
• Conduct informed visits to prospective customers to present the company's value proposition as it relates to their organization and needs
• Conduct outreach to existing clients and prospects through various communication channels