Concierge at Chrisvirgy Homes

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Concierge, providing exceptional service to guests in a dynamic hospitality environment.

Key Responsibilities

• Welcome guests warmly and provide professional front-desk support where required
• Assist guests with reservations, transportation, tours, dining, and entertainment arrangements
• Provide accurate information about hotel facilities, services, and local attractions in Abuja
• Handle guest inquiries, complaints, and special requests promptly and discreetly
• Coordinate with internal departments to ensure timely delivery of guest services
• Maintain guest records, preferences, and feedback for service improvement
• Ensure compliance with hotel policies, safety standards, and service procedures
• Uphold the hotel's image through professionalism, grooming, and conduct

Requirements

• Bachelor's Degree
• 2–4 years of relevant experience

Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer-service orientation with attention to detail
• Good knowledge of Abuja routes, landmarks, restaurants, and leisure spots
• Ability to multitask and work efficiently under pressure
• Professional appearance and courteous demeanor
• Proficiency in basic computer applications and hotel management systems
• Strong problem-solving and organizational skills