Collection Specialist at CashXpress Nigeria Limited

About the Role

CashXpress Nigeria Limited is expanding its dynamic team and seeking a talented Collection Specialist to join our Lagos office.

Key Responsibilities

• Contact clients via phone calls, emails, and text messages to discuss due and overdue payments, and negotiate repayment plans
• Review loan agreements, payment histories, and relevant documents to assess account status and determine appropriate collection strategies
• Negotiate payment arrangements, settlements, or restructuring plans with debtors to resolve outstanding balances and facilitate repayment
• Maintain accurate records of communications, payment agreements, and debt statuses in databases and software systems
• Provide assistance and guidance to clients by answering questions, addressing concerns, and offering options to help them meet their financial obligations
• Recover outstanding debts while maintaining professionalism and compliance with industry regulations

Required Qualifications

• Bachelor's degree in Finance, Business Administration, or a related field
• Must have completed NYSC (National Youth Service Corps)
• Experience in Debt Collections, Customer Service, or Financial Services is highly recommended

Required Skills and Competencies

• Strong verbal and written communication skills for effective interaction with customers, colleagues, and supervisors
• Ability to negotiate payment terms and settlements with strong persuasion skills
• Detail-oriented and organized with the ability to manage multiple accounts, documentation, and deadlines
• Proficiency in computer systems, including spreadsheet software and customer relationship management (CRM) platforms