Client Support Officer at Resource Intermediaries Limited

About the Role

An exciting opportunity has arisen for a motivated professional to join our team as a Client Support Officer.

Key Responsibilities

• Install, configure, and maintain computer hardware, software, and networks
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and servers
• Provide technical support to users, including troubleshooting and resolving IT-related problems
• Ensure security of IT systems, including data backup, antivirus protection, and access controls
• Manage and monitor network infrastructure, including routers, switches, firewalls, and VPNs
• Implement and enforce IT policies, procedures, and standards to ensure compliance and security
• Evaluate and recommend new technologies, tools, and solutions to improve efficiency and productivity
• Collaborate with other departments to understand IT needs and requirements
• Plan and execute IT projects, including upgrades, migrations, and installations
• Document IT systems, configurations, and procedures for knowledge sharing and training

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field
• Proven experience in IT support or administration, specifically as a Client Support Officer
• Strong technical knowledge of computer hardware, software, and networks
• Familiarity with operating systems such as Windows, Linux, and macOS
• Knowledge of network protocols, security principles, and best practices

Required Skills

• IT support
• Hardware and software troubleshooting
• Network administration
• Security management
• IT policies and procedures
• Project management
• Excellent problem-solving and troubleshooting abilities
• Ability to prioritize tasks and work under pressure
• Excellent communication and interpersonal abilities
• Attention to detail and accuracy in work

Preferred Qualifications

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP)