Trusted listing
Client Services Officer
Karishma CDK Limited
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
An established company is recruiting for the following position.
Position Overview:
- We are seeking a proactive and customer-focused Client Services Officer to manage and support client relationships throughout the enquiry, quotation, order fulfilment, and after-sales process.
- The Client Services Officer will be responsible for responding to customer enquiries, preparing quotations, following up with clients, coordinating orders internally, and ensuring a smooth and professional customer experience.
- The ideal candidate will have strong communication skills, commercial awareness, and excellent coordination abilities.
- Serve as the primary point of contact for clients, responding to enquiries received via phone, email, or other official channels.
- Prepare and issue customer quotations in line with approved pricing structures, terms, and company policies.
- Proactively follow up on quotations and client enquiries, providing clarifications and updates as required.
- Advise customers on approved price changes, promotions, or revisions, ensuring clear and timely communication.
- Receive, process, and coordinate confirmed customer orders accurately, ensuring alignment with pricing, product specifications, and delivery timelines.
- Liaise with internal departments including Sales, Production, Logistics, and Accounts to ensure timely and accurate order fulfilment.
- Track orders and deliveries, proactively updating clients on order status, delays, or changes.
- Handle customer complaints, concerns, and service issues professionally, ensuring timely resolution and escalation where necessary.
- Maintain accurate and up-to-date customer records, quotations, order histories, and communication logs.
- Support the sales team by providing quotation data, order confirmations, delivery schedules, and post-sales follow-ups.
- Ensure compliance with company pricing policies, approval limits, and customer terms when dealing with clients.
- Assist in preparing customer-related reports, including enquiry volumes, quotation follow-ups, delivery issues, and service performance metrics.
- Build and maintain strong client relationships to promote customer satisfaction, retention, and repeat business.
- Stay updated with changes in customer service best practices, and recommend process improvements when necessary.
- Bachelor’s Degree in Business Administration, Marketing, or a related field preferred, but not mandatory
- Proven work experience as a Client Services Officer, or in a similar customer-facing and commercial coordination role.
- Strong communication and int...