Client Service Manager (HMO) at Mediplan Healthcare

Role Summary

We seek a dedicated Client Service Manager to manage corporate clients and enrollees, ensure quality service delivery, resolve complaints, and maintain strong relationships with clients and healthcare providers.

Key Responsibilities

• Serve as the main point of contact for corporate clients and enrollees
• Handle onboarding and ongoing enrollee support
• Resolve service issues and escalated complaints promptly
• Liaise with healthcare providers to ensure quality service delivery
• Conduct client visits and service reviews
• Develop and present health enlightenment and health talk proposals
• Prepare weekly and monthly service reports
• Educate clients on HMO plans and processes
• Coordinate with internal teams to ensure seamless service delivery
• Manage multiple accounts simultaneously

Requirements

• Bachelor's degree in a relevant field
• 2–4 years of experience in client service within an HMO
• Strong communication and relationship-building skills
• Thorough understanding of HMO operations, NHIA/NHIS guidelines, provider networks, and healthcare processes
• Excellent problem-solving abilities
• Customer-centric mindset
• Ability to manage multiple accounts simultaneously