Client Service Executive at VIS Ideal Concept Limited

Job Summary

As we scale our operations, we are seeking a seasoned and detail-oriented Client Service Executive to lead our operations with integrity, accuracy, and strategic insight. This position offers excellent opportunities for career growth.

Responsibilities

• Understand client needs and offer tailored solutions and support
• Communicate and coordinate with internal departments to ensure client needs are fulfilled effectively
• Answer client inquiries and provide appropriate solutions or responses
• Maintain a high level of professionalism with clients and establish positive rapport
• Track and maintain records of client interactions, transactions, comments, and complaints
• Generate sales leads that develop into new customers
• Identify and assess clients' needs to achieve satisfaction
• Collect and analyze client feedback to improve services
• Develop and manage client portfolios
• Maintain updated knowledge of company products and services
• Resolve product or service problems by clarifying customer complaints, determining causes, selecting solutions, expediting corrections, and following up to ensure resolution