Client Relationship Officer at JNO Integrated Services

Job Summary

The Client Relationship Officer will serve as the primary point of contact between the company and its clients, ensuring customer satisfaction, repeat business, and long-term loyalty. The role involves handling inquiries, resolving issues, and supporting sales and marketing efforts.

Key Responsibilities

• Build and maintain positive relationships with clients to enhance loyalty
• Handle client inquiries, complaints, and feedback promptly and professionally
• Provide guidance and information about available properties and services
• Collaborate with the sales and marketing team to ensure a seamless customer experience
• Maintain accurate client records in the company's CRM system
• Conduct regular follow-ups with clients to nurture ongoing relationships
• Identify opportunities for upselling or cross-selling real estate services

Required Qualifications

• Bachelor's degree or HND in Business Administration, Marketing, or related field
• 3–5 years of experience in client relations, customer service, or sales

Required Skills

• Excellent communication and listening skills
• Strong problem-solving abilities
• Strong organizational skills with attention to detail
• Ability to remain calm and professional under pressure