Client Experience & Sales Associate at Exotic Pet Cafe

Role Overview

The Client Experience & Sales Associate is the first point of contact for all customers, both in-store and online. This role combines customer service, in-store and online sales, and client relationship management to ensure a positive experience for pet owners and their pets. You will also be responsible for reporting daily and weekly activities to the manager to support smooth operations and business growth.

Key Responsibilities

• Greet and assist walk-in customers, providing a friendly and professional experience
• Respond promptly to online inquiries and orders
• Advise customers on suitable products, accessories, and services for their pets
• Build and maintain relationships with clients, following up on their pets' needs and previous purchases
• Manage and maintain accurate inventory records
• Report daily sales, inventory updates, and client interactions to the Store Manager
• Promote café services, including grooming, boarding, and veterinary care
• Ensure the store is clean, organized, and welcoming
• Collaborate with team members to ensure smooth day-to-day operations

Qualifications & Skills

• Bachelor's Degree with 2-4 years of relevant experience
• Passion for pets and basic knowledge of pet care
• Strong interpersonal and communication skills
• Ability to advise customers and suggest products and services effectively
• Organized, reliable, and detail-oriented
• Prior experience in retail, customer service, or pet care is an advantage

Work Environment

This is a fast-paced pet café and store environment with daily in-store and online customer engagement. You will interact regularly with pets and pet owners.

Reporting

Daily and weekly updates to the Store Manager on sales, inventory, and client interactions.