Chief of Staff to the Founder & CEO at D-Tech Centrix

About the Role

We are seeking a disciplined, loyal, and tech-savvy Chief of Staff to partner directly with the Founder & CEO in driving excellence, structure, and accountability across D-Tech Centrix. This role is ideal for a self-starter who thrives in fast-paced, high-growth environments.

You will be instrumental in helping the Founder execute her vision, manage operations, oversee client and partner relationships, and hold teams accountable to ensure consistent, high-quality work across every department. You must be confident, organized, firm, and deeply committed to helping build a company rooted in structure, customer satisfaction, and integrity.

Key Responsibilities

Founder Support & Strategic Execution

• Serve as the Founder's right hand — anticipating needs, managing priorities, and ensuring execution
• Translate strategic ideas into actionable plans with measurable outcomes
• Prepare briefs, reports, and follow-ups for meetings, partnerships, and projects
• Maintain confidentiality and protect the Founder's time and focus

Team Oversight & Accountability

• Supervise all departments (sales, operations, marketing, customer success) to ensure tasks are completed accurately and on time
• Lead weekly team check-ins and performance reviews
• Create and enforce clear systems for tracking deliverables and quality standards
• Identify underperformance early and implement corrective action with team leads
• Foster a culture of accountability, ownership, and follow-through
• Ensure every team delivers quality work that represents the company's brand and values

Customer Experience Leadership

• Oversee customer communications and resolve escalated issues promptly
• Implement and monitor client feedback and satisfaction systems
• Work with operations to fix service gaps and improve delivery timelines
• Ensure all customer-facing activities meet a high professional standard