Call Center Agent

An established company is recruiting for the following position. Position Overview: - We are seeking a motivated and customer-focused Call Center Agent to handle inbound and/or outbound calls. - The ideal candidate will provide excellent customer service, resolve customer inquiries efficiently, and maintain a high level of professionalism at all times. Key Responsibilities: - Answer incoming calls and/or make outbound calls to customers. - Provide accurate information about products, services, and company policies. - Resolve customer complaints and issues in a timely and professional manner. - Document customer interactions and update records in the system. - Meet or exceed performance targets such as call quality, resolution time, and customer satisfaction. - Follow call center scripts, procedures, and compliance guidelines. - Escalate complex issues to supervisors when necessary. Requirements: - Education: High School Diploma or equivalent (University Degree is a plus). Experience:   - Previous call center or customer service experience. - Familiarity with CRM or call center software. - Ability to work flexible shifts, including evenings or weekends. Skills: - Strong verbal communication and active listening skills. - Basic computer skills and ability to navigate multiple systems. - Ability to remain calm and professional in high-pressure situations. - Customer-oriented mindset and problem-solving ability. Salary N18,000 - N90,000 monthly.