Business Relationship Officer, Value Added Services

Job Objective

The Relationship Officer – Value Added Services (VAS) is responsible for managing, nurturing, and expanding relationships with VAS partners and service providers across the company's digital ecosystem.

The role involves driving growth in VAS revenue streams (such as airtime, data, bills payment, digital content, and subscription services), ensuring partner satisfaction, operational excellence, and innovative service delivery that enhances customer experience and engagement.

Key Responsibilities

Partner & Relationship Management

• Develop and maintain strong business relationships with VAS partners, aggregators, and service providers
• Act as the primary liaison between the company and VAS partners to ensure effective collaboration and issue resolution
• Negotiate partnership terms, pricing, and revenue-sharing agreements in alignment with business goals
• Monitor partner performance to ensure adherence to SLAs, regulatory compliance, and service quality standards

VAS Operations & Performance

• Oversee daily operations and performance of all VAS offerings, including airtime recharge, data bundles, TV subscriptions, bill payments, gift cards, and other digital services
• Track, analyze, and report VAS transaction volumes, revenues, and trends to identify growth opportunities
• Coordinate with technology and product teams to ensure smooth service integration, platform stability, and minimal downtime
• Implement initiatives to improve service delivery, transaction success rates, and customer satisfaction

Business Development & Growth

• Identify and onboard new VAS partners and products that align with the company's strategic objectives
• Support marketing initiatives and promotional campaigns to drive user adoption and engagement with VAS products
• Conduct competitive analysis to ensure the company remains innovative and market-leading in VAS offerings
• Work closely with finance teams on partnership economics and financial performance