Business Relationship Officer, Public Sector

Job Objectives

As a Business Relationship Officer in the Public Sector team, you will be responsible for managing key government relationships, driving adoption of our payment solutions within ministries, departments, and agencies (MDAs), and supporting strategic growth initiatives across the public sector landscape.

Key Responsibilities

• Develop and manage relationships with key stakeholders in the public sector, including MDAs, regulators, and government partners
• Identify and pursue opportunities for payment solution deployment across federal, state, and local government entities
• Coordinate the end-to-end implementation of payment and collection platforms in line with government and institutional requirements
• Provide subject-matter support during engagements, tenders, or proposal submissions for public sector opportunities
• Collaborate with internal stakeholders (product, legal, compliance, technology, and operations) to ensure client expectations are met
• Analyze performance metrics and generate periodic reports on transactions, usage trends, and revenue contributions
• Monitor market developments and regulatory changes affecting government payments and advise the business accordingly
• Represent the company at relevant public forums, stakeholder meetings, and industry events

Key Performance Indicators

Performance indicators will be agreed upon from time to time based on business requirements.

Education Requirements

• Bachelor's degree in Public Administration, Finance, Business, Political Science, or a related field

Experience Requirements

• Minimum 5 years of progressive experience in client relationship management, public sector engagement, or digital payment solution roles
• Post NYSC experience required

Key Competencies and Knowledge

• Strong understanding of public sector procurement processes and digital transformation initiatives
• Experience with payment systems, remittance platforms, and government collection solutions