Business Relationship Officer, General Merchandise

Job Objective

The Relationship Officer (General Merchandise) will be responsible for managing and growing merchant relationships within the general merchandise category on the company's digital mall platform. The role involves onboarding, nurturing, and optimizing vendor performance, driving category sales growth, and ensuring excellent customer experience through quality product listings, pricing competitiveness, and inventory availability.

Duties and Responsibilities

Merchant Relationship Management

• Build and maintain strong relationships with general merchandise vendors (electronics, fashion, home & living, etc.)
• Serve as the primary point of contact for assigned merchants, ensuring satisfaction and continuous engagement
• Negotiate and manage merchant agreements, commission rates, and promotional partnerships
• Provide ongoing business support, addressing merchant concerns and ensuring adherence to platform policies

Category Growth & Performance

• Develop and implement category strategies to grow sales, improve assortment, and increase market share
• Monitor and analyze vendor performance metrics (sales, conversion rates, return rates, etc.) and take corrective actions when necessary
• Identify and onboard new strategic merchants to strengthen the platform's general merchandise offering
• Collaborate with marketing and analytics teams to design campaigns that drive visibility and conversion

Operational Excellence

• Ensure high-quality product listings, accurate pricing, and consistent availability across the platform
• Coordinate with internal operations, logistics, and customer service teams to ensure smooth order fulfillment
• Track inventory levels and coordinate restocking with vendors
• Manage escalation of vendor-related issues to ensure timely resolution

Business Intelligence & Reporting

• Prepare periodic reports on category performance and vendor sales