Business Manager (Salon) at Elvaridah

About the Role

The Business Manager will oversee the day-to-day operations of the salon, ensuring smooth service delivery, excellent customer experience, efficient team performance, and strong business growth.

The ideal candidate must be smart, proactive, competent, and able to make sound operational and financial decisions. Salon management experience is mandatory.

Key Responsibilities

Operations Management

• Oversee daily salon operations to ensure seamless workflow
• Ensure all salon services are delivered efficiently and to a high standard
• Manage staff schedules, attendance, and shift planning
• Monitor inventory levels and ensure timely restocking of products and supplies
• Ensure the salon environment is clean, organized, safe, and customer-ready at all times

Staff Leadership & Performance

• Supervise salon staff (stylists, technicians, front desk, etc.)
• Conduct performance reviews and support staff development
• Enforce company policies, procedures, and professional standards
• Address staff concerns and maintain a positive, productive team environment

Customer Experience & Relationship Management

• Ensure every client receives top-tier service and attention
• Handle client complaints, feedback, and requests professionally
• Build strong customer relationships to encourage repeat business
• Monitor client satisfaction levels and implement improvements when needed

Sales, Revenue & Financial Oversight

• Monitor daily sales, service revenue, and product sales
• Prepare weekly and monthly performance and financial reports for management
• Identify opportunities to increase revenue through promotions, packages, and partnerships
• Ensure proper cash handling and compliance with financial procedures

Business Growth & Strategy

• Propose ideas for business improvement and operational efficiency
• Stay updated on beauty industry trends, competitors, and best practices

Requirements

• Proven salon management experience
• Strong operational and financial decision-making skills
• Excellent leadership and team management abilities
• Outstanding customer service skills
• Knowledge of salon operations, services, and product management