Business Manager

This position offers a great opportunity for career growth. Position Overview:

• The Business Manager is responsible for the overall commercial, operational, and brand performance of the luxury perfume store.

• This role ensures profitability, premium customer experience, strong team performance, inventory integrity, and strict adherence to luxury retail standards.

Key Responsibilities: Business & Financial Management:

• Drive revenue growth and profitability in line with business targets.

• Prepare and manage budgets, sales forecasts, and cash flow.

• Monitor daily, weekly, and monthly sales performance and KPIs.

• Oversee pricing, promotions, discounts, and margin control.

• Ensure accurate sales reporting, reconciliations, and financial records.

Store Operations & Controls:

• * Oversee daily store operations to ensure seamless service delivery.

• * Implement and enforce standard operating procedures (SOPs).

• * Ensure compliance with internal controls, security, and loss prevention.

• * Supervise stock handling, storage, and display of luxury fragrances.

• * Ensure store aesthetics reflect premium brand positioning at all times.

Inventory & Vendor Management:

• Manage inventory planning, ordering, replenishment, and stock audits.

• Maintain optimal stock levels, minimizing stock-outs and overstocking.

• Liaise with suppliers, distributors, and brand partners.

• Track product performance, slow-moving items, and best sellers.

Sales & Customer Experience:

• Champion exceptional, personalized luxury customer service standards.

• Build and maintain relationships with high-net-worth and repeat clients.

• Handle escalated customer concerns with discretion and professionalism.

• Implement clientele strategies, loyalty programs, and VIP services.

• Ensure deep product knowledge across the sales team.

Team Leadership & Performance Management:

• Train, coach, and supervise store staff.

• Set performance targets and conduct regular performance reviews.

• Foster a professional, polished, and service-oriented culture.

• Enforce discipline, grooming, and conduct standards suitable for luxury retail.

Brand Management & Marketing Support:

• Ensure brand guidelines and luxury presentation standards are upheld.

• Support marketing initiatives, product launches, and in-store activations.

• Collaborate on social media, influencer, and customer engagement strategies.

• Monitor customer feedback and market trends to inform busine...