Business Development Manager at Synapse Services

About the Role

As our Business Development Manager, you'll be the driving force behind growing our brand, services, and impact. You'll work alongside teams across all Synapse branches to develop strategies that expand our reach, especially in promoting ADHD care, rTMS therapy, and our Employee Assistance Programs (EAPs).

This role is equal parts strategy, outreach, and collaboration. You'll work closely with the admin, customer service, clinical, and digital media teams to ensure service excellence, grow our client and partner base, and shape our organization's voice in the national conversation on mental health.

Business Strategy & Coordination

• Work with Synapse's business development team to implement coordinated business strategies across branches
• Develop and track KPIs to drive client growth, referral volume, and service uptake
• Ensure consistent quality and responsiveness in client engagement
• Forge new partnerships with corporate organizations, schools, government agencies, and NGOs
• Promote EAPs and structured mental health programs for workplaces and institutional clients
• Represent the organization in external meetings, pitches, and strategic forums

Service Line Growth

• Spearhead awareness campaigns for ADHD treatment services, positioning the organization as a national and regional leader
• Lead community and industry education efforts around rTMS therapy for depression and related conditions
• Work with clinicians to strengthen internal and external referral systems, including partnerships with psychiatrists, psychologists, and allied professionals
• Collaborate with the admin and customer service lead to ensure timely follow-up on inquiries, leads, and partner requests
• Personally follow up with key prospects, clients, and referral partners
• Collect feedback and identify service gaps or growth opportunities

Digital & Communications

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