Branch Operations Manager / Strategy Support Executive at AIICO Insurance
AIICO Insurance
Lagos, Nigeria
Permanent
Published 1 month ago · Expires 3 weeks from now
Job description
A reputable organization seeks a dedicated individual for this role.
Job Summary
- The Branch Operations Manager/Strategy Support Executive is responsible for overseeing and optimizing the daily operations of AIICO Insurance branches, ensuring efficiency, compliance, and high-quality service delivery.
- This role involves managing staff, optimizing operational processes, and implementing strategic initiatives to drive branch performance and support overall company goals.
- The manager will also be responsible for management information system development, analyzing branch performance metrics, financial targets, identifying areas for improvement, and ensuring alignment with corporate policies and objectives.
- The role also involves contributing to the development, execution, and monitoring of corporate strategies, assisting in market research, data analysis, and cross-functional coordination to ensure strategic alignment with business objectives.
- Branch Operations Management
- Serve as the Chief Liaison Officer and Coordinator for operational effectiveness and efficiency in branches with the centralized functions and Strategic Business Units (SBUs).
- Develop and implement operational policies, processes, and procedures to enhance productivity, quality, and customer satisfaction in branches.
- Monitor branch-level costs, and budgets, and take corrective actions as needed.
- Analyze branch data and key performance indicators (KPIs) to identify areas for improvement and implement solutions.
- Coordinate with the SBUs, Branch Managers and Corporate Office on strategic planning, branding, and branch office workspace planning, standardization and management.
- Serve as the primary point of contact for branch-level administrative services and other external stakeholders.
- Ensure compliance with all relevant regulations (e.g., business tax, development fees, etc.) that would impact on branch operations.
- Collaborate with branch managers and corporate leadership to share best practices and drive continuous improvement in branches.
- Collaborate with the Information Technology function to ensure smooth operational activities in branches.
- Collaborate with Estate and Facility Management to manage the process of siting branch’s, opening branches and ensuring appropriate approval is obtained before opening of branches.
- Manage the process of closing of branches and coordinating with the Estate and Facility Management to ensure company’s assets are transfer to the designated branches or locations.
- Strategic Planning And Implementation
- Collaborate with Strategy function and Strategy Business Units...