Branch Manager - Retail at Smart Partners

Job Summary

The Branch Manager – Retail is responsible for overseeing the overall operations, performance, and profitability of the retail business unit. This includes managing store operations, sales, marketing, inventory, staffing, and customer experience within a retail environment such as a mall, supermarket, or department store. The role requires strong business acumen, leadership capability, and hands-on experience in retail management.

Key Responsibilities

• Oversee daily operations of the retail outlet to ensure smooth functioning and excellent customer service
• Drive sales performance and achieve business targets for revenue, profit, and customer satisfaction
• Develop and implement strategies to increase foot traffic, conversion rates, and average transaction value
• Monitor stock levels, product displays, and replenishment processes to minimize stock-outs and shrinkage
• Supervise, train, and motivate retail staff to achieve performance goals and maintain service standards
• Analyze sales reports and customer feedback to identify trends and improvement opportunities
• Collaborate with marketing and merchandising teams on promotions, campaigns, and store layouts
• Ensure compliance with company policies, health and safety regulations, and visual merchandising standards
• Manage vendor relationships and ensure timely supply of goods and materials
• Prepare operational budgets, forecasts, and financial reports for management review
• Oversee maintenance, facility management, and service quality in the store or retail space
• Handle escalated customer complaints and ensure prompt resolution
• Implement cost-saving initiatives without compromising service quality or customer experience

Requirements and Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field (MBA is an advantage)
• 5–8 years of progressive experience in retail management