Branch Manager

We invite applications from suitably qualified candidates. Reports To: Retail Head Role Summary The Branch Supervisor is responsible for the effective management of all branch operations, including overseeing the daily activities of the Front Office Staff, Servicing & Technical Teams, and other support staff within the branch. This role ensures smooth operations, optimizes service quality, drives sales, and ensures the overall success and profitability of the branch. Criteria - Total Experience    Minimum 5 years – Maximum 10 years - Industry Background    Automobile Industry / Automobile Service Industry / Tyre & Lubricant Industry (Mandatory) - Branch Handling Experience    Preferred - Location Exposure    Lagos / Metro market preferred Key Responsibilities: - Branch Operations Management    Overall control of daily branch operations. Supervise Front Office (billing, invoicing, indoor sales, reception) and Technical Teams (wheel alignment, tyre fitting/repair, service bays). Ensure strict SOP adherence and operational discipline.    25% - Sales & Revenue Growth    Drive sales of tyres, lubricants, batteries, and accessories. Achieve branch targets, execute promotions, track performance, and develop new business opportunities.    20% - Customer Service & Escalation    Handle customer complaints and escalations. Monitor feedback and implement service improvements to ensure high customer satisfaction.    15% - Inventory & Stock Management    Coordinate stock replenishment with central warehouse. Ensure accurate stock records, movements, and controls through Store/Warehouse Supervisor.    10% - Administrative Control    Manage branch administration, petty cash, documentation, reporting, and statutory compliance. Coordinate with HR & Admin on manpower and performance.    5% - SOP Compliance & ERP Management    Ensure adherence to SOPs across sales and service. Ensure all transactions are properly captured in ERP/CRM systems.    5% - Team Management & Development    Lead, train, and develop Front Office, Technical, Warehouse, and Support staff. Conduct performance reviews and implement improvement plans.    5% - Cashflow & Financial Control    Monitor daily cashflow, control expenses, ensure budget adherence, and coordinate with Finance for accurate reporting.    5% - Local Liaison & Stakeholder Management    Liaise with local authorities, vendors, banks, security agencies, and service providers to ensure smooth branch operations.    5% - Facility & Asset Management    Ensure cleanliness, safety, security, and upkeep of branch premises, equipment, tools, and machinery.    5%