Booking Officer at JEV Consulting

About the Role

Our client requires a qualified Booking Officer for immediate employment. Candidates living in or near Ikorodu and Lekki Phase 1 are encouraged to apply, as proximity will be considered during the selection process.

Key Responsibilities

Customer Service & Order Processing

• Receive and process courier booking requests from walk-in clients, phone calls, emails, and online platforms
• Provide accurate information on courier services, delivery timelines, and pricing
• Prepare waybills, receipts, and shipping documentation in line with company procedures

Coordination & Logistics Support

• Schedule and coordinate pick-ups and deliveries with dispatch riders and drivers
• Confirm shipment details including destination, package size/weight, and special handling requirements
• Track consignments and update customers on shipment status

Data Entry & Record Management

• Maintain accurate booking records in the company's logistics management system
• Verify payment details and reconcile bookings with accounts
• Generate daily, weekly, and monthly booking reports

Compliance & Quality Assurance

• Ensure all booking processes comply with company policies and relevant courier regulations
• Verify the accuracy of shipment information to reduce errors and delays
• Handle customer complaints promptly and escalate unresolved issues

Team Support

• Liaise with operations, accounts, and customer service teams to ensure smooth service delivery
• Support sales and marketing teams by providing feedback on customer needs and trends

Required Qualifications

• Minimum of SSCE or OND in any field
• 1–2 years' experience in logistics, courier services, customer service, or administrative roles

Preferred Skills & Competencies

• Training or certification in customer service or logistics operations
• Experience using logistics management software or booking systems