Assistant General Manager, Operations at a Reputable Company

Role Overview

A high-profile company in the financial services and technology sector is seeking an Assistant General Manager (AGM), Operations, to provide strategic leadership and drive operational excellence across its revenue and compliance operations.

This is a senior executive role requiring exceptional leadership, strong stakeholder engagement, and the ability to build and maintain high-level relationships with government agencies, financial institutions, and other strategic partners.

The AGM, Operations will report directly to the General Manager, Operations, while providing regular updates to Executive Management and the Board.

Primary Responsibilities

Strategic Leadership & Stakeholder Engagement

• Develop and implement strategies to enhance internally generated revenue (IGR)
• Build and sustain strategic relationships with key stakeholders, including government MDAs, regulatory bodies, financial institutions, and high-value taxpayers
• Represent the organisation at high-level meetings and strategic forums, presenting reports and providing insight for decision-making

Operational Excellence

• Direct and manage the entire Revenue Operations function, encompassing revenue assurance, financial reconciliation, compliance management, and technology-driven tax processing
• Oversee end-to-end digitalised operations to deliver measurable growth and operational efficiency
• Lead the deployment and optimisation of ERP and other enterprise-wide technology platforms
• Set growth targets, enforce internal controls, and ensure operational processes meet world-class standards

Performance Management & Reporting

• Drive quarterly and annual revenue targets and analyse variances
• Collaborate with senior management to formulate and implement strategies that increase revenue generation and ensure full regulatory compliance