Area Customer Manager at OmniRetail Technology

Location

Ibeju Lekki, Lagos, Nigeria

Role Overview

We are seeking an experienced Area Customer Manager to lead and develop a high-performing team of Account Managers. This role is ideal for a strong leader with a proven track record in customer success, sales management, and retention strategies.

Key Responsibilities

• Recruit, train, and manage a team of Account Managers
• Drive team performance to achieve 80%+ customer retention across the assigned territory
• Monitor performance dashboards, analyze key metrics, and implement corrective actions when retention targets are not being met
• Provide hands-on leadership, coaching, and support to ensure Account Managers deliver excellent customer service and meet sales targets
• Collaborate with cross-functional teams to enhance customer experience and drive revenue growth

Required Qualifications

• Bachelor's degree in Business, Sales, Marketing, or related field
• Minimum 5 years' experience in sales or customer account management
• At least 2 years in a supervisory or managerial role
• Proven success in driving customer retention and achieving sales goals
• Strong leadership, coaching, and people management skills
• Excellent communication, negotiation, and problem-solving abilities

Compensation and Benefits

• Monthly net salary: ₦200,000 - ₦250,000
• Performance-based incentives